SHIPPING & RETURNS

 

We want to hear from you! If you have any questions about an order or need more information about a product on our website, please contact our customer service team.

Please note that we are a small store with a tiny staff and we are not available 24/7 to respond. Our team will respond to any calls and emails as quickly as we can but we do not work around the clock and have weekends off.

 

Monday - Friday 11 am - 7 pm PST Telephone: +1 714.860.6532 Email: support@lvir.us

 

RETURNS

Thank you so much for your purchase. We hope you are happy with your new product. If you are not completely satisfied with your purchase we accept returns for full-priced items ordered online that are in unworn, unused and unwashed condition, with all original tags intact, within 7 days of delivery.

 

Unfortunately as a small business we cannot offer free returns at this time. 

 

To request a return simply e mail us at support@lvir.us to request a return authorization and we will respond with additional instructions.

Please read below for exclusions to our return policy and the next steps to initiate a return.

REFUND

We do not refund without exception.
Items bought at full price may be returned only for credit code within 7 days from the date of received.Please note that all items purchased with credit items are final sale. Credit code is valid for 6 months from the date we receive the return item.

 

· Due to hygienic and stain reasons the following products are NOT eligible for returns or exchanges:

 

· White / Ivory / Cream Color Clothing & Items ( no tolerance )

· Accessories

· Shoes

· Swimwear

· Apothecary (beauty, fragrance, candles, etc.)

· Books and magazines

 

When returning shoes, the return will not be accepted if the shoe box has been used as the shipping box, or if there are any signs of wear.

 

We understand buying items that are final sale can be tricky, so we encourage you to contact us with any questions you may have before purchasing.

 

RETURNS ON SALE ITEMS

Items purchased on sale or with a promotional coupon are FINAL SALE.

Final Sales items are non-exchangeable, non-returnable and non-refundable.

Please note that we can not accept returns on custom or special ordered items.

If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay for the return shipping, otherwise you are responsible for the return shipping costs.

 

INTERNATIONAL:

For international returns, item(s) must be received back to our offices within 30 days of your delivered order. Once we verify that the merchandise is in good condition, we will email you a refund confirmation.

 

EXCHANGES:

Please email us at support@lvir.us to arrange for an exchange. We will pay for shipping both ways for full price item exchanges occurring within the mainland United States.

All exchanges are final and cannot be further exchanged again.

 

HOW TO INITIATE A RETURN:

To initiate a return, you can simply e mail us at support@lvir.us requesting a return and we will respond with further instructions.

Unfortunately, as a small business, we do not offer free returns at this time. We are happy to chat with you via email to confirm the sizing and measurements of items.

 

 

SHIPPING

We offer free shipping on domestic orders over $100, with the exception of a few bulky items that simply cost us too much to ship for free. For our international customers, we simply charge you what DHL or FedEx charges us – we're not making any money off of shipping, trust us!

 

We ship via UPS Ground shipping, depending on which costs less for your order and destination.

 

SIGNATURE

For additional security purposes, all orders totaling $750 or more will require signature upon delivery. If you would like to opt out of the required signature delivery, please e mail us at support@lvir.us after purchased an order. Should you waive the signature delivery we will be unable to assist you in locating any packages that may be mis-delivered or lost.

 

 

 

 

 

 

PROCESSING TIME

We will do our best to process and ship your item as quickly as possible. Orders will generally be packed and shipped the next business day, but may sometimes take up to 72 hours, depending on product availability and order volume. Orders received after 4pm PST on Thursdays will ship the following Monday morning, though we will do our best to ship it out sooner.

 

LOST PACKAGES

Unfortunately, we cannot control what happens to your package once we consign the package to UPS or DHL, Fedex. We do however insure every package that we ship, and will do our best to help you navigate the claims process to either locate your package or get you a refund. This happens very rarely but it does happen, sadly.

 

CUSTOMS DUTIES

LVIR is not responsible for any fees charged by customs. If you decide to refuse any shipments from us, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments).

 

IN-STORE PICKUP

We are now offering in-store pickup at our store location in ROWDTLA.