SHIPPING & RETURNS
We want to hear from you! If you have any questions about an order or need more information about a product on our website, please contact our customer service team.Please note that we are a small store with a tiny staff and we are not available 24/7 to respond. Our team will respond to any calls and emails as quickly as we can but we do not work around the clock and have weekends off.
Monday - Friday 11 am - 7 pm PST
Telephone: +1 714.860.6532
Thank you so much for your purchase. We hope you are happy with your new product. If you are not completely satisfied with your purchase we accept returns for full-priced items ordered online that are in unworn, unused and unwashed condition, with all original tags intact, within 7 days of delivery.
Unfortunately as a small business we cannot offer free returns at this time.
To request a return simply e mail us at email@example.com to request a return authorization and we will respond with additional instructions.Please read below for exclusions to our return policy and the next steps to initiate a return.
Refunds will be deducted the following amount if our team checks the returned item and there is nothing wrong with it.
Shopify Refund Processing Fee (3.5%) + Return Shipping Fee
Items that are marked down or purchased using promotional offers are non-exchangeable, non-returnable and non-refundable.
Due to hygienic and stain reasons the following products are NOT eligible for returns or exchanges:
· White / Ivory / Cream Color Clothing & Items ( no tolerance )
· Apothecary (beauty, fragrance, candles, etc.)
· Books and magazines
When returning shoes, the return will not be accepted if the shoe box has been used as the shipping box, or if there are any signs of wear.
We understand buying items that are final sale can be tricky, so we encourage you to contact us with any questions you may have before purchasing.
RETURNS ON SALE ITEMS
Items purchased on sale or with a promotional coupon are FINAL SALE.Final Sales items are non-exchangeable, non-returnable and non-refundable.Please note that we can not accept returns on custom or special ordered items.If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay for the return shipping, otherwise you are responsible for the return shipping costs.
For international returns, item(s) must be received back to our offices within 15 days of your delivered order. Once we verify that the merchandise is in good condition, we will email you a return confirmation.
Please email us at firstname.lastname@example.org to arrange for an exchange. We will pay for shipping both ways for full price item exchanges occurring within the mainland United States.All exchanges are final and cannot be further exchanged again.
We offer free shipping on domestic orders over $150, with the exception of a few bulky items that simply cost us too much to ship for free.
For our international customers, we simply charge you what DHL or FedEx charges us – we're not making any money off of shipping, trust us!
We ship via UPS Ground shipping, depending on which costs less for your order and destination.
For additional security purposes, all orders totaling $750 or more will require signature upon delivery. If you would like to opt out of the required signature delivery, please e mail us at email@example.com after purchased an order. Should you waive the signature delivery we will be unable to assist you in locating any packages that may be mis-delivered or lost.
We will do our best to process and ship your item as quickly as possible. Orders will generally be packed and shipped the next business day, but may sometimes take up to 72 hours, depending on product availability and order volume. Orders received after 4pm PST on Thursdays will ship the following Monday morning, though we will do our best to ship it out sooner.
Unfortunately, we cannot control what happens to your package once we consign the package to UPS or DHL, Fedex. We do however insure every package that we ship, and will do our best to help you navigate the claims process to either locate your package or get you a refund. This happens very rarely but it does happen, sadly.
LVIR is not responsible for any fees charged by customs. If you decide to refuse any shipments from us, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments).
We are now offering in-store pickup at our store location in ROWDTLA.
SHIPPING & RETURNS